Creating a stable, scalable platform to support student wellbeing for The Wellbeing Hub

The Wellbeing Hub is a digital platform offering a proactive approach to supporting children and young people’s mental health and wellbeing. Offering expert-led curated resources, courses, events and guidance for educators, parents and students, it helps school communities across the UK, and now internationally, embed a strong culture of emotional wellbeing.

As demand for the platform grew, The Wellbeing Hub team faced increasing pressure on their systems and infrastructure. They needed a technology partner who could bring structure, speed, and long-term clarity to support their continued growth.

The Wellbeing Hub was originally built using WordPress, MemberPress, LearnDash, Salesforce CRM, Stripe, and Eventbrite, an ecosystem that worked well in the early days. But with over 300 schools and 170,000+ students relying on the platform, growing complexity and scale revealed urgent challenges.

Response times were slowing. Bottlenecks in support were impacting users. Outdated systems and a lack of documentation created growing risks around agility, maintenance, and scalability.

The platform needed stabilising, but the team also needed greater visibility and flexibility moving forward.

Elemental Concept partnered with The Wellbeing Hub to help them take back control of their tech. We started by resolving critical performance issues and introducing rapid response protocols to minimise disruption. Then we rebuilt key infrastructure components, creating a secure, scalable foundation to support both current users and future growth.

We also delivered a full technical audit and clear documentation, giving The Wellbeing Hub team clarity and control over their tech stack, and visibility over how their platform works.

Through a collaborative partnership built on trust, transparency, and hands-on expertise, The Wellbeing Hub has gained the tools, visibility, and support needed to scale sustainably. With a strengthened platform and streamlined systems, they can now move forward with greater confidence and a sharper focus on their mission.

Other key outcomes included:

• Fast, reliable support and issue resolution to keep things running smoothly
• A robust and flexible infrastructure that adjusts to evolving needs while managing costs
• Platform and plugin upgrades to ensure stability and security.