Expertise

For almost a decade we've been working with leading brands and thriving in the space where complexity, scale and practical innovation are critical factors for success. Our expertise shines across a multitude of sectors.

Aviation & Travel

From booking to billing and interviewing hundreds of customers, to completing fly-alongs and knowing what makes airports tick, we've got the aviation industry covered.

Our knowledge of the end-to-end customer experience combined with our operational expertise enables us to design experiences that balance the needs of customers, business and operational environment.

We have extensive experience working alongside global leaders in passenger service experiences, airport operational software, inflight entertainment systems and retail travel experiences.

Aviation product images: Air New Zealand in-flight entertainment and Gentrack.

Banking & Finance

We've worked in banking, finance and insurance since our inception, researching and designing experiences from share trading to everyday banking, working with some of the biggest names in the industry like ASB, Sovereign, nib and Westpac.

Transport

Our experience in the public transport sector has been honed for four years through our work with Auckland Transport. We've completed research, created strategies and designed experiences that underpin many of their digital experiences that hundreds of thousands of commuters use daily.

We've also worked in the private sector researching and designing experiences for fleet management and courier services.

AT Mobile image of journey planner

Tertiary Education

When it comes to researching and designing experiences for tertiary students, our depth of expertise and insight is unparalleled thanks to over a decade working in the sector. 

We've designed, prototyped and specified a wide range of digital experiences including sophisticated student administration and enrolment systems. Beyond digital, we've delivered strategic customer experience frameworks to prototype, test and refine student services and physical spaces.

Ask Auckland mockup

Retail and Physical Experiences

We've honed our skills to support clients in the design of retail and physical experiences, including airports and hostels, retail stores and restaurants. Our tried and tested methods of validating and designing physical experiences that work for customers and staff are second to none.
Learn more about our VR capability
Supermarket VR demo

Get in touch.

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