The key benefits of remote customer feedback include:
Stay customer centric - In these uncertain times it’s now more important than ever to remain customer centric. Remote customer feedback sessions enable you to stay connected to your customers as you adjust your products and services.
Reach - Remote methods allow you to connect with customers irrespective of their geographical location and physical availability.
Comfort - As interviews are conducted at a participant’s place of work or home, they will be more relaxed, comfortable and upfront.