Client: University of Auckland | Industry: Higher Education
Founded in 1883, Auckland is the country’s largest university with over 40,000 students. The University is deeply committed to improving the student experience which has led to the development of a new service model for the delivery of administrative and academic support services to students. The "Student Hub" will be located in the University's General Library and offer a mix of support services and new self directed learning spaces.
Define an architectural brief which can be used by the University’s architectural partner to inform their design process.To arrive at the brief the University asked Purple Shirt to support them in using human centred design methodologies to put customers and both administrative and academic staff at the heart of the design process.
We designed an activity based brief by applying human centred design methods and leveraging our knowledge from the Customer Experience Strategy for Support Services (led by Purple Shirt in2018), and the University's whole-of-student advisory model. The brief provided clear requirements for both front and back of house activities that the space must support. Having defined the customer modes for self-led learning in a previous project we explored the spatial requirements for each of the modes within the context of the Student Hub.
In addition to developing the spatial requirements we ran collaborative design workshops with customers, administrative and academic staff to define the vision, objectives and principles of the Student Hub.
● Stakeholder interviews
● Customer intercepts
● Co-design workshops
● Focus groups
● Activity based modelling
● Desk based research