Capabilities

We’re full stack UX – from research, strategy and design through to product management and delivery.

Research

Primary research with people who use, or should be using, your products and services. What we consider to be the best way to get to the heart of a problem, gain insight, spot an opportunity and validate new products and services.

Services

•    User research
•    Proposition testing
•    Quantitative analysis

Strategy

We use human centred design methods to develop strategic customer experience frameworks that lead to executable product and service strategy.

Services

•    Customer experience modelling
•    User types
•    Design principles
•    Opportunities for product and service differentiation or innovation

Design

The design of interactive frameworks from concept through to delivery including interaction design, visual design and information architecture. Our practical approach is fast paced and high value.

Services

•    Interaction and visual design
•    Analysis and customer experience modelling
•    Rapid prototyping (digital and physical)
•    Design systems
•    Accessibility
•    Retail and interior concepts
•    Service design

Product Management

We blend product management with robust UX practices to deliver customer centred product strategy and roadmaps.

Services

•    Prioritisation frameworks
•    Product strategy and roadmaps
•    Stakeholder management
•    Product delivery

Delivery

We understand the reality of software projects and believe that the development process should be supported by the UX Team. We’ll be available to answer queries from developers and problem solve when new development constraints are identified that impact the user experience.

We continue to hone how we communicate design intent to ensure that the development team has everything they need.

Services

•    Development support
•    Communication of requirements including user stories and JTBD
•    Lightweight documentation if required
•    UX engineering
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